Terms & Conditions

Please review these Terms & Conditions that govern the use of our website carefully prior to accessing or using it. Your use or access to any part of the website, and/or your purchase of any product from us, signifies your acknowledgment and agreement to be bound by these Terms & Conditions regulating the usage of healthhook.ca (hereafter referred to as the ‘Site’) and any content available on or through the Site. If you do not agree to all the terms outlined in this agreement, you are not permitted to access the website or use any of its services.

Our website is an interactive online service offering general information and content. The Site is owned and operated by Ashley Bruxer, the owner of “Health Hook” (Health Hook, healthhook.ca, we/our/us). Your acceptance and agreement to adhere to these Terms & Conditions (hereafter referred to as the ‘Terms’) also include the Privacy Policy and our other policies here. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Using Our Services 

By accepting these Terms, you affirm you have reached the age of majority in your province or territory of residence, or that you are of the age of majority in your region of residence and have provided us with consent for any of your minor dependents to use this site.

Your Account

In order to access and use some or a portion of the Services, you may be required to register with us and set up an account (“Account”) with your email address and a password. The email address you provide will be used for all correspondence with Health Hook administration. You are solely responsible for all activities that occur under your Account and for maintaining the confidentiality of your login credentials. You will not transfer your Account to another party without our consent. If you suspect that your Account has been compromised or misused, please contact us immediately.

Health Hook’s policies regarding the collection and use of user information for privacy are detailed in the Site’s Privacy Policy. You bear sole responsibility for the accuracy and content of user information provided. Health Hook reserves the right, without specifying a reason, to temporarily or permanently block your account access if you violate these Terms or for any other reason.

Products or Services

We maintain the right, though not under any obligation, to restrict the sale of our products or services to any individual, geographic region, or jurisdiction. We may choose to exercise this right on a case-by-case basis. Additionally, we reserve the right to impose quantity limits on any products or services we provide. Descriptions of products or pricing are subject to change at any time without prior notice, at our sole discretion. We also retain the right to discontinue any product at any time. Any offer for a product or service on this site is null and void where prohibited.

We do not guarantee that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations, nor do we warrant that any errors in the Service will be corrected.

Listing Agreement

While registering is not obligatory to access Site content, for certain sections and features, agreeing to this Listing Agreement included in these Terms is required. With a registered account you gain the ability to purchase our services, receive priority support, and access site features based on your chosen listing package. 

Listing owners are held solely accountable for their listing content and ensuring compliance with all applicable laws, including following any advertising standards or promotional regulations associated with their profession, services, or other professional responsibilities. Your use of our Site indicates your agreement that Health Hook is not liable for any consequences that may arise from a listing, comment, post, or its content. This includes content that may not adhere to the standards of a professional college or regulatory body related to a user’s professional obligations.

As a listing owner, you agree to submit only links and advertisements directly related to your listing and to refrain from posting any form of spam content or advertisements for third parties not directly associated with your business or employer.

While many free and paid service features are available across the Site, variations may exist depending on the device used to access the directory (e.g. mobile vs. desktop). 

By agreeing to the Terms, you also agree to acknowledge and follow our Community Guidelines.

Fees & Billing

We provide both free and paid versions of our services. To access advanced Site features, you can purchase paid listing packages. As a paying member, you gain access to advanced features and receive priority support. If the listing you choose requires a fee, you will have the opportunity to review and accept the charge upon sign-up. Unless indicated otherwise, all paid listings will auto-renew monthly unless cancelled by the user. To cancel a paid service such as a paid directory listing, users agree to following the cancellation process to ensure your listing is not renewed at the end of the billing period. The details of which are found on the Site and in their Account dashboard.

All fees are quoted in Canadian Dollars and may be subject to change at any time; any changes will be communicated by posting on the Site and/or by email to listing owners. Temporary fee adjustments may occur for promotional events or new services, effective upon announcement.

We retain the right to reject any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders made under the same customer account, the same credit card, and/or orders utilizing the same billing and/or shipping address. If we decide to change or cancel an order, we will make an effort to notify you by reaching out to the email and/or billing address/phone number provided at the time of order placement. We reserve the right to restrict or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Applicable Canadian taxes associated with our services will be collected. You agree to provide accurate address information for tax compliance. If not provided, we will determine and collect appropriate taxes at its discretion.

We use PayPal and Stripe for our e-commerce platform- they provide a service allowing us to sell our products and services to you. These sites have their own policies with respect to their handling of your personal and payment information when completing a transaction.

Our fees are non-refundable, and timely payment is your responsibility. Failure to pay may result in limitations on your Site usage and account access. In case of payment method failure or overdue accounts, we may employ other collection methods. For additional information, please refer to our Refund Policy.

You agree to provide current, complete, and accurate purchase and account information for all transactions. It is your responsibility to promptly update your account and other information, including your email address and credit card details, to facilitate the completion of transactions and enable us to contact you as necessary.

Posts, Comments & Other Submissions

By using the Site, users will post in the appropriate category or area. 

Note that the opinions and advice presented in comments, written articles and other content posted on our site are based solely on the opinions, viewpoints and understanding of the writer whether written by Health Hook staff, individual bloggers and users. Users are encouraged to independently assess the merit of any opinions, advice and content, and to make their own judgments or decisions. We disclaim any accountability for the consequences of such evaluations or decisions.

If, upon our request, you submit specific entries such as contest submissions, or if you independently send creative ideas, suggestions, proposals, plans, or other materials, whether through online means, email, postal mail, or any other method (referred to collectively as “comments”), you agree that we may freely edit, copy, publish, distribute, translate, and utilize in any medium the comments you forward to us, without any restrictions. We are not obligated: (1) to keep any comments confidential; (2) to provide compensation for any comments; or (3) to respond to any comments.

While we have the right to monitor, edit, or remove content at our discretion, we are not obliged to do so. We may, in our sole discretion, monitor, edit, or remove content that we deem unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms.

All users must agree that their posts will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right without proper authorization. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Health Hook General Conditions

We reserve the right to refuse service to anyone for any reason at any time. A breach or violation of any of the Terms will result in an immediate termination of your services. We reserve the right at any time to modify or discontinue these services (or any part or content thereof) without notice at any time.

This website has been created to offer general information to users and should not be relied upon or used as the sole basis for making decisions. We may feature professionals, services, opinions, or products through paid ads, blog articles, newsletters, sponsored posts and/or other content. However, it’s important to note that our presentation does not imply endorsement or a recommendation of superiority over other options. Decisions should not be made without consulting other potentially more accurate, more complete or more timely sources of information. Any reliance on content and information provided on the Site, by our employees, or other users of the Site is to be interpreted at your own risk. 

We reserve the right to terminate your use of our service, including your Account, for violating any of the below prohibited uses. Users agree not to:

  • Provide false or misleading information;
  • Infringe upon any third-party rights;
  • Violate any international, federal, or provincial or state regulations, rules, laws, or local ordinances- or solicit others to perform or participate in any unlawful acts;
  • Post prohibited, explicit, or offensive content (e.g., violent, hateful, sensitive, or derogatory content, pornography, or sexually explicit material, nudity);
  • Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; 
  • Spread or contain spam, phish, pharm, pretext, spider, crawl, or scrape; 
  • Spread viruses or use technologies that could harm Health Hook, the Internet, its users, or property.
  • Place an excessive burden on our infrastructure or disrupt the normal functioning of our Site unreasonably;
  • Copy, modify, or distribute another person’s or user’s content, including impersonating another professional or business;
  • Implement any scraper or automated methods to access Health Hook without explicit written permission;
  • Gather or collect information about others, including email addresses, for any obscene or immoral purpose;
  • Bypass measures implemented to prevent or limit access to Health Hook;
  • Obtain access to other computer systems through the Site;
  • Gather or download information about users for any purpose and using any method;
  • Use the Site to the detriment of third parties;
  • Infringe upon Health Hook’s intellectual rights and the intellectual and property rights of third parties;

All users are held responsible for any content originating from their account to the Site (including but not limited to listing information, comments, and opinions/advice/content in other areas). We assume no responsibility for this content or any consequences arising from the posts by our users or any other actions, conduct, or omissions. We act as a service provider for users to distribute and publish content, and further, are not responsible for screening or surveillance of users’ content. 

We reserve the right to take necessary actions regarding user materials that, in our sole discretion, we deem inappropriate. Please contact us with any problems or offensive content to help keep the Site working properly. We may limit or terminate an account, remove hosted content and take technical and legal steps to keep users off Health Hook if we believe they are creating problems or acting against our policies. However, whether we decide to take any of these steps, remove hosted content or keep a Health Hook user or not, we do not accept any liability for monitoring the Site or for unauthorized or unlawful content on Health Hook or use of Health Hook by users.

All users agree to take responsibility for and protect us from any claims or costs that may arise due to their use of the site or materials they post on it. We are not liable for indirect damages, and our liability for direct damages is limited to a specific amount. This limitation may vary based on applicable laws. 

Your use of Health Hook, including the internet and anything you post or access via our Site, and your conduct online or offline are at your own risk. You acknowledge that your content (excluding credit card information) may be transmitted unencrypted, encompassing (a) transfers across diverse networks and (b) alterations to conform and adapt to the technical prerequisites of connecting networks or devices. It is important to note that credit card information is consistently encrypted during its transfer over networks (as indicated on PayPal & Stripe policies and data agreements).

Account Termination and Suspension

Health Hook reserves the right to interpret and enforce the Terms of the Site. We may suspend and/or terminate any user account without notice, in its sole and absolute discretion. No refunds will be provided to customers who have their accounts terminated. Examples of reasons for termination can include: a) Abusive behavior and/or excessive negativity towards our products, services, the staff, and/or other customers; b) Repeated defamatory, malicious, and/or false statements including slander against Health Hook, and/or attempts to persuade potential customers away from purchasing our products; c) Promoting competitor products, contributing to software piracy, hacking, spamming, or other illegal acts; d) Repeated user registration and account deletion under the same identity and/or email address; e) Health Hook reasonably believes that your account has been compromised, shared with others, or for other security reasons.

Property Rights

Intellectual Property 

You are not allowed to alter, adapt, translate, or attempt to reverse-engineer any part of the Site. Additionally, you must not remove or obscure any copyright notice, trademarks, or other proprietary rights information associated with the Site. Listing owners own the copyright to their photos and are responsible for any copyright breaches related to the content of their listing. Users should not tamper with or attempt to understand the inner workings of the Site’s technology and should respect its copyright and trademark information.

You may request a downloaded copy of your listing content and user information contained on the Site, solely for your personal use and records. Your use of the Site does not grant you any ownership or interest in any content, code, data or materials you may access on or through the Site or any intellectual property rights subsisting any content, code, data or materials you may access on or through the Site.

You agree not to replicate, duplicate, copy, sell, resell, or exploit any part of the Site or its services, its usage, or access, or any contact on the website facilitating the service, without our explicit written permission.

Notification of Claims Infringement

If you believe that your content has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please send your notice (“Notice”) to us for notice of claims of copyright or other intellectual property infringement:

Contact us here with your Notice. Please include the following with your Notice:

  • Details of the the alleged infringement (unauthorized access to copyrighted content);
    • the identity of the copyrighted material (image, etc) on the Health Hook directory that you claim is infringing, in sufficient detail so that we may locate it on our website including the Internet Protocol (IP) address, and the date and time of the alleged infringement;;
  • The copyright owner’s name, address, phone number, email address;
  • A statement by the copyright owner that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by you declaring under penalty of perjury that (i) the above information in your Notice is accurate, and (ii) that you are the owner of the copyright interest involved or that you are authorized to act on behalf of that owner; and
  • Your physical or electronic signature.

Trademarks

The names and logos of ‘Health Hook’ are service marks owned by Ashley Bruxer, sole proprietor of Health Hook. All other trademarks or service marks mentioned on this website belong to their respective owners. 

Nothing on this website should be interpreted as granting, either expressly or by implication, estoppel, or otherwise, any license or right to use any trademark or service mark displayed on the website without the written permission of Health Hook or the relevant third-party owners.

Linking to Health Hook

Full HTML Page Links:

  • You agree that when you create a link from another website to Health Hook, it must direct users to the full version of an HTML-formatted page on Health Hook. In other words, the link should lead to a complete web page, not just an image or a part of the page.

No Direct Image Links:

  • You are not allowed to create a link that directly displays an image hosted on Health Hook on another website, such as using an “in-line” . This means you can’t use a method that makes the Health Hook image appear on a different website.

No Framing or Obfuscation:

  • It’s prohibited to create a link from another website to Health Hook in a way that frames, surrounds, or hides the Health Hook site or any of its pages with third-party content, materials, or branding. The Health Hook site should be accessed directly without any interference from external elements.

Third Party Tools & Sites

We may offer you access to third-party tools, and we neither monitor nor have control or input over these tools. You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, or conditions of any kind, and without endorsement. We assume no liability arising from or related to your use of optional third-party tools. Your use of optional tools through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

When visiting our site, you may encounter content, links, products and services, such as those found in directory listings and ads, available from and/or redirecting you to third-party sites. You acknowledge and agree that Health Hook holds no responsibility for any harm, damages,content, goods, services, code, advertisements, or materials provided or purchased on such websites. The presence of any link to such websites on Health Hook does not indicate our endorsement, sponsorship, affiliation, or recommendation of that website. We cannot ensure user satisfaction or user information security with any products or services purchased or accessed from a third-party site, as such sites are owned and operated by others. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party involved. We encourage all users to independently investigate these sites before proceeding with any information transaction.

Disclaimer

All content and services on the Site are provided on an “as is” basis, without representations or warranties of any kind, either expressed or implied, regardless of anything to the contrary in the Terms or elsewhere. Health Hook and its suppliers explicitly disclaim all warranties of any kind, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Health Hook does not guarantee that the functions contained within any content or your access to the Site will be uninterrupted or error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. Additionally, the Site does not assure that any defects will be corrected or that the Site or the server, which stores and transmits content to you, is free of viruses or any other harmful components.

Health Hook makes no warranty or representation regarding your access to the Site (including any related or linked websites) or any content, concerning correctness, accuracy, timeliness, completeness, reliability, or any other aspect.

In no event shall Health Hook be held liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any nature. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether arising from contract, tort (including negligence), strict liability, or otherwise, resulting from your use of the service or any products obtained through the service. This disclaimer extends to any other claim related to your use of the service or any product, including but not limited to errors or omissions in any content, or any loss or damage incurred as a result of the use of the service or any content (or product) posted, transmitted, or made available through the service, even if Health Hook has been advised of the possibility of such damages.

We absolve ourselves of any liability for losses or damages arising from your reliance on information acquired through the Site. Health Hook is not designed, nor intended to replace professional advice. It is the responsibility of all users to determine the accuracy or usefulness of any information, opinion, advice, or other content available on the Site including those expressed in all directory listings, blog articles and otherwise. We suggest professional consultation, as appropriate, to assess specific information or other content. Never ignore professional advice, including medical advice, or delay seeking it based on information read on this Site.

Verified Health Hook Listings

A verified listing indicates that the owner has claimed or posted a listing on the Site, and we’ve approved it based on the provided information during registration. Note that our verification status process primarily focuses on ensuring that the user is a real person (and not spam) through email verification with the intention of marketing their services to the Health Hook community through posting a directory listing. We cannot make any representations, endorsements, or warranties regarding the truthfulness or status of a user’s listing information such as their contact information, license validity (or restrictions), professional conduct, services offered, website, background, qualifications, credentials, or otherwise. Listing information is provided voluntarily by participating users when creating a listing- we do not verify the accuracy or require proof of the details provided.

Rights Reserved

Users are granted limited access to the Site for personal use only. Any copying, redistribution, or commercial use of materials without express written permission is prohibited. We reserve all rights to the Site materials, user-submitted content, and intellectual property.

Applicable Laws

We manage and run the Site from our office in Canada, in accordance with Canadian laws. We do not assert that materials on the Site are suitable or accessible for use in other locations. Individuals accessing the Site from other locations do so voluntarily and are accountable for adhering to local laws, if and to the extent that local laws are applicable.

Changes

We retain the authority to modify or change the Terms outlined above, and we have the discretion to implement any alterations at any time, whether in full or in part. You can review the most current version of the Terms at any time on this page. These modifications take effect immediately upon their publication on the Site. Your continued use of or access to the Site following any such changes signifies your acceptance of any changes to these Terms. 

This site may include historical information. Historical information is not inherently current and is presented solely for your reference. We retain the right to alter the contents of the Site at any time; however, we are not obligated to update any information on our site. We will attempt to notify users of changes via posting on our Site and/or sending update notices by email. It is your responsibility to check our website periodically for changes.

Termination

If any provision of these Terms is found to be invalid, the remaining provisions will remain in effect. These Terms constitute the entire understanding between us and users and supersede any prior agreements. These Terms will remain in effect unless terminated by either you or us. You have the option to terminate these Terms at any time by informing us that you no longer wish to use our services via an account deletion request, or by discontinuing your use of our site.

If, in our sole judgment, you fail to comply with any provision of these Terms, or if we have reason to suspect such failure, we reserve the right to terminate this agreement at any time without notice. In such cases, you will remain liable for all amounts due up to and including the date of termination. Additionally, we may deny you access to our services, or any part thereof, as deemed appropriate.

You may contact us anytime should you have any questions about these Terms.

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