Community Guidelines

When using our site, please keep the following in mind:

Communication Code of Conduct

 While Health Hook does not actively monitor messaging sent within our system between users, we reserve the right to delete or ban users who use this feature inappropriately. To all directory users and listing owners, please adhere to the following guidelines:

  • Treat others with courtesy and respect.
  • Responding to other users’ postings should align with the expected purpose, do not message a user with unsolicited opinions, comments, commercial emails, or judgments on the content of a listing or about the listing owner.
  • Ensure that communication is related to the content and context of the listing; messages regarding unrelated content are not permitted.
  • Abusive communication, including hate speech or defamation, is strictly prohibited.

Health Hook reserves the right to suspend account access without notice. If you receive an inappropriate reply, please report it to our team here.

Listing Guidelines

The activities listed below are not permitted on Health Hook:

  • Creating a listing that is not located or able to provide services in the designated region;
  • Posting duplicate listings in multiple categories or using multiple email addresses for duplicate listings;
  • Re-listing under the same email address after account deletion and re-registering (e.g., exploiting new user offers, etc.) is not allowed;
  • Listings that serve no purpose other than to send traffic to a website;
  • Including a list of keywords not directly related to the listing services/professional;
  • Listings containing adult, mature, or erotic content;
  • Engaging in defamation or including “hate speech” within your listing;
  • Including opinions, notices, and discussion topics in your listing that are suited for social media sites;
  • Creating a listing in inappropriate or misleading categories or with misleading information;
  • Uploading listing images containing individuals, disclosing identifiable information other than the owner’s, without documented consent;
  • Violating Health Hook’s these guidelines;
  • Violating Health Hook’s Privacy Policy;
  • Violating Health Hook’s Terms & Conditions.

Listings not complying with Health Hook policies may be removed, and users violating policies may have their account suspended.

We may remove an ad at any time if we believe it interferes with the well-being of the community or the spirit of Health Hook. Listing owners are responsible for ensuring adherence to all relevant laws pertaining to their listing, including laws and regulations associated with their profession, services, and/or professional obligations.

Linking to a Website

You may include a link to your website in the designated website listing fields for additional information, pictures, or alternate contact methods. However, listings solely created for directing traffic to another website are not allowed. Do not include URLs in item images or advertise referral codes to gain credit.

Listing owners are permitted to include a link to their website in the designated website fields for directing directory users to supplementary information, images, or alternative contact methods. Nevertheless, listings specifically crafted to divert traffic to another website are prohibited. Do not include URLs in item images or advertise referral codes to gain credit.

User Recommendations

We encourage all users to embrace the spirit of sharing positive experiences and insights to create a supportive community. The purpose of user comments is to provide firsthand insights and experiences, supporting those seeking health and fitness providers and their services, while promoting the listing owners and businesses who serve our communities. Our philosophy is to promote helpful, not harmful recommendations and insights. 

To maintain a helpful and respectful environment, we have established the following guidelines:

Be Truthful and Constructive:

  • Provide honest and helpful feedback in your comments to assist others in making well-informed decisions.

Zero Tolerance of Harassment and Defamation:

  • Negative, hurtful, or potentially damaging comments are not supported nor condoned by Health Hook.
  • Comments intended to harass, defame, abuse, manipulate, or mislead both listing owners and other directory users will not be tolerated.
  • Comments that are deemed unhelpful and/or detrimental to a listing’s reputation are not allowed.

Review & Approval

  • All comments undergo manual review by the Health Hook team, and content violating these guidelines will not be published. 
  • Health Hook retains the authority to reject and delete any comment deemed in violation of this policy.

Editing & Mediation

  • Directory users are unable to directly edit or delete comments they leave on a listing.
  • Listing owners also cannot edit or remove comments from their listing page including those they make in reply to other comments.
  • Users may request a comment review
    • If you believe an approved comment should be reviewed or removed, you can request a review by contacting our team. 
    • Rejected comments will not be reviewed- you may try commenting again.
  • In comment-related disputes, Health Hook does not assume responsibility or act as a mediator.
  • User comments solely reflect individual opinions and do not represent the viewpoints of Health Hook or its staff.

Note: For users who would like to leave a comment that does not align with our policies and guidelines, Health Hook encourages them to contact the listing owner/business directly. For more serious concerns and complaints about a user’s conduct, contacting their regulatory college or professional body may be a consideration.

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