Health Hook Refund Policy

At Health Hook, we understand the importance of finding the right fit for your needs. As such, we offer free trials to all new users, allowing you to test drive our directory service and get to know our products before committing to a paid monthly listing plan. If, for any reason, you are unsatisfied with your paid plan, we provide alternative free listing options that you may switch to at any time, including before and after the Premium Listing free trial period. 

Because we offer ample time to give our service a try, we do not not issue refunds. 

Additionally, we make sure to send you reminders about your renewing payments: the first notification is sent 1 week before your renewal date, the second email is sent 3 days prior, and a final notification is sent the day of auto-renewal.

You can use these reminders to cancel your subscription before the automatic renewal payment is processed at the end of your billing period (specified on your most recent invoice).

To Cancel A Paid Listing

It’s important to note and follow our cancellation process to ensure your listing is not auto-renewed at the end of the billing period. Canceling payments authorized through Stripe is your responsibility. To cancel or downgrade your listing package, visit your User Dashboard Help Centre tab for instructions.

* Partial or pro-rated refunds are not given out for listings packages cancelled before the end of the billing period. For cancelled listings, your listing will remain on the directory “as is” until the end of the billing period.

Technical Difficulties

As noted in our terms and conditions, we do not warrant that the functions contained in any content or your access to our site will be uninterrupted or error-free. In exceptional cases or extenuating circumstances, such as significant technical difficulties on the part of Health Hook, we may consider a refund, however these are not guaranteed in any way.

Exceptions

Finally, we’re people too and we know that situations beyond our control, such as medical emergencies or other major life events may prevent you from accessing or cancelling your subscription service.

It’s important to note we consider these situations as exceptional and will be evaluated on a case-by-case basis. We encourage users to reach out to discuss their situation. Each refund request will be thoroughly reviewed to determine if it aligns with our policy and values. Partial, pro-rated or full refunds may be granted in these situations, left to the discretion of Health Hook.

To determine eligibility for a refund, the following may be requested by our team:

  • Evidence of the unforeseen circumstance
  • Indication of the dates and how long the circumstance affected you
  • What steps were taken to try to contact us or cancel your listing

Once a refund request has been reviewed and processed, an email notification will be sent to confirm receipt and approval or rejection. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-14 business days. Please note that there may be processing delays before the refund is officially posted.

For any inquiries or concerns regarding refunds or returns, please contact us. Thank you for your understanding and adherence to our refund policy.

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