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For inquiries & assistance, check out the FAQs below or send us a message.
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For Providers
Online platforms for health and fitness providers to be discovered are scarce. A Health Hook directory listing enhances your online presence and visibility, allowing you to showcase your expertise, qualifications, and experience. This not only helps promote your services to potential clients, but elevates your credibility and trustworthiness to potential clients looking for your services. Our goal is to build a reliable community where directory users can easily find providers who offer the help they’re looking for, while empowering those providers with a place to showcase their services.
Visit our Sign Up page to create a free Health Hook user account and choose a listing package. All new users are encouraged to take advantage of a FREE 6-month trial of our fully featured Premium Listing subscription.
Think about what makes you unique as a service provider. What do you do really well? How can you help potential clients? Focus on showcasing what you offer to those looking for your services such as your experience, expertise, service environment. Don’t forget to consider personal touches to your profile such as using a friendly profile picture, comment on your people skills, hobbies, etc to avoid your listing reading like a resume. For more tips, check out our blog post.
A Featured Listing helps your profile stand out on the site through prime placement, top of search results, and overall increased exposure across the directory. Maximize your reach, build your clientele, and attract more attention to your services by upgrading to a Featured Listing anytime. To explore and compare full listing package details, check out Pricing & Features.
We offer both free and paid listings to suit any budget. Keep in mind expenses related to promoting or advertising your services—such as paid directory listings—are typically tax-deductible.
To build a comprehensive directory from the ground up, we created listings using publicly available information found on web searches, public registers from regulatory colleges, and other online sources. If you would like your name/business listing removed from our directory, no problem at all, contact us anytime and we’ll promptly remove it.
After registering for a free user account, locate the listing you want to claim, click the ‘Claim Listing‘ button and fill out the claim request form. All claims will be reviewed by our team and once approved we’ll transfer the listing to your user account.
Both free and paid listings allow you to display your phone number, while only paid listings offer the ability to setup direct email messaging from directory browsers. Note: Your email address is kept private and not displayed on the directory.
If you need more time to create your listing, your progress will autosave as you work on it. Simply navigate to the add listing page to find your in-progress listing. Once published, you can make changes at any time by accessing you listing from your User Dashboard.
You can view this information in both your user dashboard or account settings.
You can cancel your listing subscription and/or request your listing to be removed at anytime. Follow the instructions found in the Listing Management Guide located in the Help Centre.
Directory users can leave “Recommendations” via the comments section at the bottom of each listing. There is no rating system in place such as a stars system.
We actively encourage constructive sharing of experiences to help others make well-informed decisions and promote providers. Health Hook does not support negative, hurtful or potentially damaging comments– these simply do not align with what we’re trying to achieve. We want to shine a spotlight on the professional service providers in our communities, not entertain negativity or put reputations at risk.
Consequently, all comments are manually reviewed and any content that is considered unhelpful or hurtful will not be published. This stringent process is in place to preserve the quality of our directory.
As mentioned, our goal is to provide a platform for positive recommendations. If a comment is approved that you believe should be reviewed or removed, you may request a review by our team by contacting us. Your concerns are important to us, and we’re committed to maintaining a positive and useful service for professionals and users alike.
New users receive a free 6-month trial before choosing to continue with a paid monthly subscription. We believe this provides enough time to test out our directory and as such we do not offer refunds. Note: There is no obligation to remain “locked in” to a listing subscription- you may cancel or change your listing subscription between free and paid options anytime.
Our Refund Policy can be found here.
Apart from a few mandatory fields, the information you include on your listing is completely up to you. You can customize your listing to suit your privacy preferences.
- Setting up direct messaging is optional. Your email address is never displayed publicly. Only once/if you reply to a direct message will your email address be revealed to the user who contacted you. Additionally, we have a submission limit in place so that users cannot send more than 5 messages via your listing page “Send Message” feature.
- Directory users are required to register for a browsing account before they can send direct messages, leave recommendations, etc. This promotes intentional communication while limiting haphazard or spam messages.
- While a listing address is required, you can:
- Mark your address as “Private”
- This completely hides your physical location on the listing page and directory maps. However, your listing will still appear in relevant searches and category pages (including those filtered by location).
- Use a partial address or nearby intersection
- Pick a general location on the map with the drag and drop “Set Location on Map” button. You can also enter your full address and remove the building number.
- Your listing will show up on directory maps, providing users with a general location or neighborhood on your listing page.
- Mark your address as “Private”
- Listing a phone number is optional. Consider using your office’s reception line and not a personal number.
In addition to these measures, we have privacy policies and security measures in place to safeguard your personal information and ensure a secure browsing experience for all users. If you encounter any spam or abuse from another user, such as excessive messages, please reach out to us for assistance.
For Browsing Users
You can find providers by profession, location and category with the search bar. Fine-tune your search using the Advanced Search Filter on the search bar. Here you have a ton of options to narrow in on listings by language, health & fitness goals, age, sport specialty, diet type and more. You can also explore a provider’s service highlights & focus by the tags found across the site.
If available, recommendations and comments from previous clients and other providers can be found at the bottom of a provider’s listing. We do not use a stars based rating & reviews system.
Leaving a recommendation offers a chance to provide positive feedback and assist other directory users in finding a provider.
To leave a recommendation, register for a free browsing account. Then visit the listing you’d like to recommend, scroll down to the the “Recommendations” section, leave your comment, and click ‘Submit’.
*Note: Our policy is to manually review all comments before publication. We will not publish comments deemed unhelpful, detrimental, harmful or negative in nature. If you intend to provide such feedback or comments, we encourage you to reach out directly to the business or provider about your concerns.
Nope, searching and contacting providers through the directory is free! Additionally, you can register for a free browsing account to save listings and direct message providers.
Yes! If the listing professional accepts online bookings, you will see a ‘Book Online’ button on their profile.
If available, you will see a phone number or ‘Send a Message’ button to contact a provider. Direct links to Google Maps are also available by clicking on the listing address.
When a service provider adds a new listing or a listing has been claimed, a Verified badge will be shown. This indicates that the listing is owned and managed by a registered and approved Health Hook account user.
A Featured Listing offers users increased visibility on our site, placing their listing in prominent spots for greater exposure. It’s important to note that a Featured Listing is solely a promotional opportunity and does not suggest that these professionals are superior or more qualified than non-featured listings. Rather, it’s a way for professionals to enhance their visibility on our platform.